eStyles Web Hosting Melbourne Blog » Uncategorized http://www.estyles.com.au/blog eStyles web hosting blog Wed, 04 Aug 2010 00:22:55 +0000 en hourly 1 http://wordpress.org/?v=3.0.1 cPanel: 553 Incorrect authentication data http://www.estyles.com.au/blog/cpanel-553-incorrect-authentication-data/ http://www.estyles.com.au/blog/cpanel-553-incorrect-authentication-data/#comments Mon, 30 Nov 2009 02:52:05 +0000 Andrew http://www.estyles.com.au/blog/?p=37 A customer had recently restored their own backup through cPanel, and since doing so they were receiving the following error when trying to send e-mail from cPanel’s webmail (Horde):

553 Incorrect authentication data

They could log in to webmail and receive e-mails fine.

The problem was caused by incorrect mail box permissions. To fix this, simply log in to WHM and go to Email > Repair Mailbox Permissions. If you are an end user and don’t know what WHM is, simply contact your host about the problem and include a link to this post.

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