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	<title>eStyles Web Hosting Melbourne Blog</title>
	<atom:link href="http://www.estyles.com.au/blog/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.estyles.com.au/blog</link>
	<description>eStyles web hosting blog</description>
	<lastBuildDate>Wed, 04 Aug 2010 00:22:55 +0000</lastBuildDate>
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		<title>WRT54G router wireless very slow</title>
		<link>http://www.estyles.com.au/blog/wrt54g-router-wireless-very-slow/</link>
		<comments>http://www.estyles.com.au/blog/wrt54g-router-wireless-very-slow/#comments</comments>
		<pubDate>Wed, 04 Aug 2010 00:22:13 +0000</pubDate>
		<dc:creator>Andrew</dc:creator>
				<category><![CDATA[Tech Issues]]></category>

		<guid isPermaLink="false">http://www.estyles.com.au/blog/?p=42</guid>
		<description><![CDATA[I&#8217;ve had a Linksys WRT54G wireless router for quite a while now, and it&#8217;s always been very slow when using a wireless connection through it &#8211; websites will take 5-10 seconds to load instead of coming up instantly. I had never got around to trying to fix it until this morning (I finally got sick [...]]]></description>
			<content:encoded><![CDATA[<p>I&#8217;ve had a Linksys WRT54G wireless router for quite a while now, and it&#8217;s always been very slow when using a wireless connection through it &#8211; websites will take 5-10 seconds to load instead of coming up instantly.</p>
<p>I had never got around to trying to fix it until this morning (I finally got sick of waiting so long for websites to come up!!). I did a bit of searching and found the answer almost immediately &#8211; all I needed to do was log in to the WRT54G&#8217;s admin panel and change the &#8220;Wireless Network Mode&#8221; from &#8220;Mixed&#8221; to &#8220;G-Only&#8221; and it works! No more stupidly slow wireless internet!</p>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
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		<title>iTunes Error 7 &#8211; &#8220;iTunes was not installed properly. Please reinstall iTunes&#8221;</title>
		<link>http://www.estyles.com.au/blog/itunes-error-7-itunes-was-not-installed-properly-please-reinstall-itunes/</link>
		<comments>http://www.estyles.com.au/blog/itunes-error-7-itunes-was-not-installed-properly-please-reinstall-itunes/#comments</comments>
		<pubDate>Sat, 19 Dec 2009 23:39:20 +0000</pubDate>
		<dc:creator>Andrew</dc:creator>
				<category><![CDATA[Tech Issues]]></category>

		<guid isPermaLink="false">http://www.estyles.com.au/blog/?p=39</guid>
		<description><![CDATA[I tried to load up iTunes this morning so that I could put some music on to my iPhone and I was  greeted with a friendly error message: iTunes was not installed properly. Please reinstall iTunes This was accompanied by &#8220;error 7&#8243;. After searching for a while and finding a number of different possible solutions, [...]]]></description>
			<content:encoded><![CDATA[<p>I tried to load up iTunes this morning so that I could put some music on to my iPhone and I was  greeted with a friendly error message:</p>
<blockquote><p>iTunes was not installed properly. Please reinstall iTunes</p></blockquote>
<p>This was accompanied by &#8220;error 7&#8243;. After searching for a while and finding a number of different possible solutions, I remembered that I had un-installed QuickTime and installed QuickTime Alternative (http://www.free-codecs.com/download/quicktime_alternative.htm). I don&#8217;t like QuickTime and apparently you can make iTunes work without QuickTime as long as you install QTA. Apparently it doesn&#8217;t work.</p>
<p>So, all I had to do was re-install Quicktime and everything was fine again!</p>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
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		<title>cPanel: 553 Incorrect authentication data</title>
		<link>http://www.estyles.com.au/blog/cpanel-553-incorrect-authentication-data/</link>
		<comments>http://www.estyles.com.au/blog/cpanel-553-incorrect-authentication-data/#comments</comments>
		<pubDate>Mon, 30 Nov 2009 02:52:05 +0000</pubDate>
		<dc:creator>Andrew</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.estyles.com.au/blog/?p=37</guid>
		<description><![CDATA[A customer had recently restored their own backup through cPanel, and since doing so they were receiving the following error when trying to send e-mail from cPanel&#8217;s webmail (Horde): 553 Incorrect authentication data They could log in to webmail and receive e-mails fine. The problem was caused by incorrect mail box permissions. To fix this, [...]]]></description>
			<content:encoded><![CDATA[<p>A customer had recently restored their own backup through cPanel, and since doing so they were receiving the following error when trying to send e-mail from cPanel&#8217;s webmail (Horde):</p>
<blockquote><p>553 Incorrect authentication data</p></blockquote>
<p>They could log in to webmail and receive e-mails fine.</p>
<p>The problem was caused by incorrect mail box permissions. To fix this, simply log in to WHM and go to Email &gt; Repair Mailbox Permissions. If you are an end user and don&#8217;t know what WHM is, simply contact your host about the problem and include a link to this post.</p>
]]></content:encoded>
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		<title>504 Gateway Timeout Error</title>
		<link>http://www.estyles.com.au/blog/504-gateway-timeout-error/</link>
		<comments>http://www.estyles.com.au/blog/504-gateway-timeout-error/#comments</comments>
		<pubDate>Wed, 25 Nov 2009 06:45:11 +0000</pubDate>
		<dc:creator>Andrew</dc:creator>
				<category><![CDATA[Tech Issues]]></category>

		<guid isPermaLink="false">http://www.estyles.com.au/blog/?p=34</guid>
		<description><![CDATA[One of my customers was receiving a &#8220;504 Gateway Timeout Error&#8221; when viewing their &#8220;Who&#8217;s Online&#8221; in their Zen Cart administration panel. After lots of investigating, I eventually found the cause &#8211; the customer has a dedicated IP address that their website was running on, and the subnet mask and broadcast address for the IP [...]]]></description>
			<content:encoded><![CDATA[<p>One of my customers was receiving a &#8220;504 Gateway Timeout Error&#8221; when viewing their &#8220;Who&#8217;s Online&#8221; in their Zen Cart administration panel.</p>
<p>After lots of investigating, I eventually found the cause &#8211; the customer has a dedicated IP address that their website was running on, and the subnet mask and broadcast address for the IP address were set incorrectly &#8211; I must have set them incorrectly when assigning the IP address to the NIC.</p>
<p>Anyway, re-adding the IP address with the correct subnet mask and broadcast address fixed it and it works fine.</p>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
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		<title>0x800CCC0E : Outlook SMTP error when sending mail</title>
		<link>http://www.estyles.com.au/blog/0x800ccc0e-outlook-smtp-error-when-sending-mail/</link>
		<comments>http://www.estyles.com.au/blog/0x800ccc0e-outlook-smtp-error-when-sending-mail/#comments</comments>
		<pubDate>Fri, 13 Nov 2009 02:59:06 +0000</pubDate>
		<dc:creator>Andrew</dc:creator>
				<category><![CDATA[Tech Issues]]></category>

		<guid isPermaLink="false">http://www.estyles.com.au/blog/?p=31</guid>
		<description><![CDATA[One of my customers was getting this error message when trying to send e-mail: The connection to the server has failed. Subject &#8216;New email address&#8217;, Account: &#8216;mail.example.com&#8217;, Server: &#8216;mail.example.com&#8217;, Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10013, Error Number: 0x800CCC0E The problem &#8211; some ISP&#8217;s block port 25 for all but their own SMTP [...]]]></description>
			<content:encoded><![CDATA[<p>One of my customers was getting this error message when trying to send e-mail:</p>
<blockquote><p>
The connection to the server has failed. Subject &#8216;New email address&#8217;, Account: &#8216;mail.example.com&#8217;, Server: &#8216;mail.example.com&#8217;, Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10013, Error Number: 0x800CCC0E</p></blockquote>
<p>The problem &#8211; some ISP&#8217;s block port 25 for all but their own SMTP server. I&#8217;m not quite sure why they do this, but it&#8217;s annoying! Anyway, to fix the problem, the user needs to either use their ISP&#8217;s SMTP server to send e-mails, or they need to change their outgoing SMTP port from port 25 (default) to port 26. You will need to ensure that your mail server is set up to listen on port 26 first though &#8211; it is quite common these days, but not all do. If you run a cPanel/WHM server, you can enable port 26 in Exim by logging in to WHM and going to &#8220;Service Manager&#8221; in the menu. From here, you can set Exim to run on port 26 as well as port 25. Don&#8217;t forget to unblock port 26 in your servers firewall!</p>
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		<title>Firefox SSL problems: sec_error_unknown_issuer</title>
		<link>http://www.estyles.com.au/blog/firefox-ssl-problems-sec_error_unknown_issuer/</link>
		<comments>http://www.estyles.com.au/blog/firefox-ssl-problems-sec_error_unknown_issuer/#comments</comments>
		<pubDate>Wed, 28 Oct 2009 00:48:44 +0000</pubDate>
		<dc:creator>Andrew</dc:creator>
				<category><![CDATA[Tech Issues]]></category>

		<guid isPermaLink="false">http://www.estyles.com.au/blog/?p=28</guid>
		<description><![CDATA[One of my clients was reporting that a few of their website users were seeing a warning page when viewing an SSL secured page with this error message: sec_error_unknown_issuer It appeared as though it was only a tiny number of people reporting the problem, and all of the users were using Firefox (but not everyone [...]]]></description>
			<content:encoded><![CDATA[<p>One of my clients was reporting that a few of their website users were seeing a warning page when viewing an SSL secured page with this error message:</p>
<p>sec_error_unknown_issuer</p>
<p>It appeared as though it was only a tiny number of people reporting the problem, and all of the users were using Firefox (but not everyone using Firefox was getting the error).</p>
<p>I tried a number of things that didn&#8217;t work, eventually re-installing the SSL certificate and that seemed to fix up the problem immediately. If you are using cPanel/WHM, re-installing the certificate is as simple as logging in to WHM, going to the &#8220;Install a SSL certificate and Setup the Domain&#8221; page, click &#8220;Browse&#8221; half way down the page, select the certificate that you want (it should pre-load all of the boxes), and click Install at the bottom.</p>
]]></content:encoded>
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		<slash:comments>3</slash:comments>
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		<title>Good 1300 providers</title>
		<link>http://www.estyles.com.au/blog/good-1300-providers/</link>
		<comments>http://www.estyles.com.au/blog/good-1300-providers/#comments</comments>
		<pubDate>Wed, 30 Sep 2009 01:23:43 +0000</pubDate>
		<dc:creator>Andrew</dc:creator>
				<category><![CDATA[Random]]></category>

		<guid isPermaLink="false">http://www.estyles.com.au/blog/?p=19</guid>
		<description><![CDATA[I&#8217;ve just gone through the process of setting up a 1300 number for eStyles (1300 477 451!). It took me a very long time to find a good 1300 number provider so I thought I would help out others by putting this information here. Currently I&#8217;ve got a 1300 number forwarding to one of two [...]]]></description>
			<content:encoded><![CDATA[<p>I&#8217;ve just gone through the process of setting up a 1300 number for eStyles (1300 477 451!). It took me a very long time to find a good 1300 number provider so I thought I would help out others by putting this information here.</p>
<p>Currently I&#8217;ve got a 1300 number forwarding to one of two VoIP phone numbers depending on the callers location, and then those two VoIP phone numbers forward to my mobile phone.</p>
<p>The way 1300 numbers work is that, if you have the call terminate to a landline, most providers will give you x minutes (usually 20 minutes) if the call originated from the same region that the termination landline is in &#8211; so if you have a 1300 number that terminates to a Melbourne landline, then a caller from Melbourne will not cost you anything for the first 20 minutes as it is a local call, but a caller from anywhere else is considered a national call.</p>
<p>However, it is possible to skip around this by using VoIP &#8211; 1300 numbers provide a number of routing options like area code routing, region routing, time of day routing etc. You can set up a VoIP number in every region that you expect to receive calls from for a very low cost (starting from around $5/year for each VoIP number with some providers), and then use your 1300 number&#8217;s region routing feature to route each region to your local VoIP number in that region. You can then forward all of your VoIP calls to your mobile, or buy some hardware and terminate the VoIP account in to your office. If you do forward the VoIP calls to your mobile, you can find some VoIP providers that offer free calls or free minutes to mobiles, which is what we did. So if we receive a call from a region that we have a VoIP number in, we don&#8217;t pay anything as it falls under the 1300 free minutes for local calls, and it also falls under the free minutes from the VoIP line to my mobile!</p>
<p>Now, the main reason for posting this was to help you pick a good 1300 provider, which I struggled to do. If you go to Google and search for 1300 providers or similar, you get many results from plenty of businesses that all look similar and have similar names. From my research, all of these businesses are run by one or two 1300 providers &#8211; I think Dow Royle (which is also Telcoworx), but I&#8217;m not completely sure. It seems as though there are only a few actual 1300 providers. Most ISP&#8217;s offer them but they are generally quite expensive.</p>
<p>Apart from the ISP&#8217;s, these are the 1300 providers that I came across:</p>
<ul>
<li>Dow Royle (also TelcoWorx) &#8211; <a title="http://www.dowroyle.net.au/1300.html" href="http://www.dowroyle.net.au/1300.html">http://www.dowroyle.net.au/1300.html</a></li>
<li>Better Telecom -<a title="https://www.bettertelecom.com.au/inbound.php" href="https://www.bettertelecom.com.au/inbound.php"> https://www.bettertelecom.com.au/inbound.php</a></li>
<li>GoTalk &#8211; <a title="http://www.gotalk.com.au/Business/Pages/1300Numbers.aspx" href="http://www.gotalk.com.au/Business/Pages/1300Numbers.aspx">http://www.gotalk.com.au/Business/Pages/1300Numbers.aspx</a></li>
</ul>
<p>I did some searching and did not find positive reviews about Dow Royle, but both Better Telecom and GoTalk had good reviews. Their 1300 services are similar &#8211; Better Telecom has no monthly access fee (minimum $5/month spend though) but slightly higher call rates, and they charge $25 if you want to change your routing setup. They also have a minimum 12 month contract. GoTalk have a $15 monthly fee, but slightly lower call rates. They only offer 10 minutes free on local calls, but they include 2 free minutes for national and mobile calls. They also don&#8217;t charge to change your routing points and have no minimum contract.</p>
<p>One bonus point for GoTalk is that if you take up one of their business VoIP plans, they waive the $15 monthly fee for the 1300 number, and they also half the call costs on the 1300 number &#8211; this makes it an extremely attractive deal. We ended up going with GoTalk for our 1300 number, but we aren&#8217;t using their VoIP services at the moment as they could not do call fowarding to a mobile online, the call forwarding had to be done in hardware on my end. Once I am ready to skip the mobile forwarding and start accepting the calls straight from VoIP, I will certainly be switching to GoTalk&#8217;s VoIP and taking advantage of their great combination deal. In the mean time, we have signed up with Ace Communications (http://www.acecommunications.com.au/) for VoIP, who let you handle call forwarding through their website without having to terminate the VoIP line in to any hardware &#8211; they have good plans and they came recommended.</p>
<p>So in conclusion &#8211; GoTalk offer a great 1300 number and VoIP deal which seemed unbeatable by the competition. I&#8217;ve only been using them for a few days, but I am satisfied with everything so far. If you are trying to set up a 1300 number, don&#8217;t forget to use VoIP to get even cheaper inbound calls!</p>
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		<title>553 Disk full</title>
		<link>http://www.estyles.com.au/blog/553-disk-full/</link>
		<comments>http://www.estyles.com.au/blog/553-disk-full/#comments</comments>
		<pubDate>Mon, 17 Aug 2009 02:59:42 +0000</pubDate>
		<dc:creator>Andrew</dc:creator>
				<category><![CDATA[Tech Issues]]></category>

		<guid isPermaLink="false">http://www.estyles.com.au/blog/?p=13</guid>
		<description><![CDATA[A customer contacted me today saying that they could not upload files via FTP, as they were getting the following error message: 553 Disk full &#8211; please upload later Disk full &#8211; please upload later Failed [Disk full - please upload later] I found that PureFTP has a directive in it&#8217;s configuration file that stops [...]]]></description>
			<content:encoded><![CDATA[<p>A customer contacted me today saying that they could not upload files via FTP, as they were getting the following error message:</p>
<blockquote><p>553 Disk full &#8211; please upload later<br />
Disk full &#8211; please upload later<br />
Failed [Disk full - please upload later]</p></blockquote>
<p>I found that PureFTP has a directive in it&#8217;s configuration file that stops files from being uploaded when the total disk usage is above a certain amount. The directive is:</p>
<blockquote><p>MaxDiskUsage 90</p></blockquote>
<p>To fix the problem, I simply raised that limit, restarted PureFTP and cleared out a few old files that were filling up the disk.</p>
<p>Problem solved!</p>
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		<slash:comments>0</slash:comments>
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		<title>Very minor outage on Sunday</title>
		<link>http://www.estyles.com.au/blog/very-minor-outage-on-sunday/</link>
		<comments>http://www.estyles.com.au/blog/very-minor-outage-on-sunday/#comments</comments>
		<pubDate>Tue, 11 Aug 2009 13:09:43 +0000</pubDate>
		<dc:creator>Andrew</dc:creator>
				<category><![CDATA[eStyles]]></category>

		<guid isPermaLink="false">http://www.estyles.com.au/blog/?p=11</guid>
		<description><![CDATA[We had a very minor network outage around 3:55pm on Sunday. A major data center (iPrimus for those who care) in the city (not the one that our servers are in) had a major power failure. The main data link from the data center that we use terminates in to the iPrimus data center, which [...]]]></description>
			<content:encoded><![CDATA[<p>We had a very minor network outage around 3:55pm on Sunday. A major data center (iPrimus for those who care) in the city (not the one that our servers are in) had a major power failure. The main data link from the data center that we use terminates in to the iPrimus data center, which went down when the power failed. Luckily we use a good data center who has redundant data links. There was a few minutes of downtime while our data centers BGP routers re-routed around the problem, and we were back online again in no time.</p>
]]></content:encoded>
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		<title>mpt-status: monitoring your RAID array</title>
		<link>http://www.estyles.com.au/blog/mpt-status-monitoring-your-raid-array/</link>
		<comments>http://www.estyles.com.au/blog/mpt-status-monitoring-your-raid-array/#comments</comments>
		<pubDate>Tue, 11 Aug 2009 05:04:11 +0000</pubDate>
		<dc:creator>Andrew</dc:creator>
				<category><![CDATA[Tech Issues]]></category>

		<guid isPermaLink="false">http://www.estyles.com.au/blog/?p=6</guid>
		<description><![CDATA[Ever since one of the hard drives in our brand new server failed before it was even in production (good start to a new server!), I have been waiting to monitor the RAID status on our server. I had forgotten all about it until recently, when I stumbled apon a nice little tool called mpt-status. [...]]]></description>
			<content:encoded><![CDATA[<p>Ever since one of the hard drives in our brand new server failed before it was even in production (good start to a new server!), I have been waiting to monitor the RAID status on our server. I had forgotten all about it until recently, when I stumbled apon a nice little tool called <strong>mpt-status</strong>.</p>
<p>It was a little bit of a pain to install, but once I got it going, it works perfectly, and puts my mind at east:</p>
<blockquote><p>[root@mars ~]# mpt-status<br />
ioc0 vol_id 0 type IM, 2 phy, 278 GB, state OPTIMAL, flags ENABLED<br />
ioc0 phy 0 scsi_id 8 SEAGATE  ST3300656SS      HS0A, 279 GB, state ONLINE, flags NONE<br />
ioc0 phy 1 scsi_id 1 SEAGATE  ST3300656SS      HS09, 279 GB, state ONLINE, flags NONE</p></blockquote>
<p>Perfect!</p>
<p>You can read a quick guide on installing mpt-status at <a href="http://www.gladsheim.com/blog/2009/03/13/building-mpt-status-for-centos-52/">http://www.gladsheim.com/blog/2009/03/13/building-mpt-status-for-centos-52/</a> . As the article said, I had to install the kernel source but it wasn&#8217;t too difficult.</p>
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